Headsets Technical Resources
10 Tips to Get the Best Headset Money Can Buy
Noise level
Determine your call center's noise level so you can select the appropriate headsets. Voice tube microphones are excellent for a private office setting, whereas if you are located in an environment with heavy background noise a noise canceling microphone would best suit you. Investing in features that you may not need, or skimping on those you do, can leave you with headsets that don't function well in your particular call center environment.
Know your vendor.
Consider your headset vendor as you would any other critical business partner - Do they have the necessary experience? Do they understand call centers? Can they support you throughout the sales and support process? Are they financially stable for the long term?
TCE Company, Inc offers free live technical support for as long as you own your headset as well as the same videos, used to train our staff, to help you from pre-purchase all the way to ownership.
Product range.
Does the vendor of choice offer a full range of products? Comfortable agents are productive agents, and there are many headset styles to meet individual needs - it's never a "one size fits all" situation. To increase agent productivity and monitor customer satisfaction, choose a vendor that has a cordless option for coaches or supervisors to move freely from agent to agent.
TCE Company, Inc offers corded and wireless (cordless) office headsets in a wide range of wearing and microphone styles that include monaural or binaural with noise canceling or voice tube microphones that come in over the head, behind the ear, behind the head and many more wearing styles. TCE Company, Inc stocks Audio Pro, GN Netcom and Plantronics headsets and amplifiers. Bluetooth technology headsets are also available.
One supplier.
Consider standardizing on one headset manufacturer and supplier. When developing a call center, or looking to update your inventory, identify one solid supply chain that can meet all your needs. This will lower your transaction costs which can lower your overall cost of ownership.
TCE Company, Inc specializes in meeting the technical needs of small to medium businesses.
Inventory management.
Be thorough in considering inventory management. Where are you going to store and how do you keep track of your headset inventory? Identify a vendor that offers inventory management solutions.
Process management.
Who will manage your headsets? Assign a specialist or office manager who can own the process and start to implement procedures. Having headset procedures and systems in place will save you time and money.
Sales and support.
Think about how your headsets will be serviced post-sale. Make sure that you identify a headset supply chain that will provide you 24-hour support. Having headsets work around the clock is crucial. Without headsets, agents don't answer calls, and sales don't get made.
Technical information about your headset is available at www.TCECompany.com 24 hours a day seven days a week.
Agent training.
Remember that agents need training on how to use, care for and maintain headsets. Trained agents will protect your headset investment. Some vendors provide onsite training, computer-based training, training videos and interactive tutorials.
TCE Company, Inc provides our customers with the same training videos used by our staff.
Cost of ownership.
Analyze your headset expenses over a two-to-four year period, not just the up-front purchase price. The purchase price accounts for only half of the costs over time. Repairs, spare parts, shrink, mismanaged inventories and warranties comprise the remainder of the expenses. Identify all costs up front so you have a complete picture of your financial investment.
The sound of the future.
Consider if your manufacturer is continuing to invest R&D dollars in the call center. The headset is the last link between agents and customers; it should provide superior sound quality, fit, comfort and stability, allowing agents to focus on calls and close sales - not bother with inadequate headsets.
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