​Create a Shared Call Appearance

• Navigate to (Phone System > Shared Appearance)
• Click on "add new shared call appearance"
• Fill out the description & number of lines
• click "add"
• click "Modify" next to the new Shared Call Appearance
• Select the "owner" appearance you would like to share from the drop down list
• Finish configuring the rest of the setting as needed and click "Update"

Configure the Shared Call Appearance PFK:

1. Log in to the server admin page, navigate to Phone System> Handsets. and click View configuration.
2. Locate the Handset Preference Groups section, and select a Handset Preference Group.
3. Select the Shared Call Appearance type in the drop-down list.

When assigning a Shared Call Appearance PFK to a handset, the system assigns consecutive PFKs, one for each Shared Call Appearance line. If there are not enough consecutive PFKs available, the PFK assignment fails and an error message displays. If the Shared Call Appearance PFK assignment would overwrite existing PFKs, the system displays an error message and enables the Allworx Server Administrator to cancel the operation. 

After the system allocates consecutive PFKs for all the lines in the Shared Appearance, the Allworx Server Administrator can move the lines to other PFKs, limited only by the constraints within the particular handset model.

If replacing a phone that is using a Shared Call Appearance, the replacement phone automatically shares the Shared Call Appearance- if the new handset has enough PFKs available to accommodate all Shared Call Appearance lines. If the new handset does not have enough PFKs available, the system notifies the user, and the handset replacement completes without adding the Shared Call Appearance to the new handset

Add the Shared Call Appearance as a destination for the call route

Each defined Shared Call Appearance is selectable as a destination in any extension call route.

For more information see "System extensions and ring groups"


shared call appearance, 7.6, upgrade, feature