(Allworx 7.5 Feature) (Procedure change)
Note: To modify system greetings (Auto Attendant) or custom messages, the user (not the Server Administrator) must have System Administrator or Phone Administrator roles assigned to them.
1. Dial the Allworx Message Center extension by dialing 404 on your assigned phone or 6+ext from any phone or auto attendant.
2. Log in using your extension and password.
3. Press 9 to manage greetings, and then press 1 to manage Auto Attendant greetings.
Note: When routing a caller to an Auto Attendant after playing all prompts, if the caller presses * to hear the selections again, the system skips the Business Schedule Greeting.
Note: If configuring the system for Allworx Dual Language Support, the system associates new greetings and messages with the current language in this Auto Attendant. To record greetings and messages for an alternate language or use by this Auto Attendant, switch languages before proceeding to the next step.
4. Follow the prompts to record the greeting or custom messages for the preferred Auto Attendant.
5. Press 1 to manage the greetings for the selected Auto Attendant.
a. Enter the number (1-9) of the greeting to record.
b. Press 1 to record a new greeting.
c. Record the new greeting and press ‘#’ when complete.
d. Press 1 to save the greeting.
6. Press 1 to record additional greetings or press # to go to the previous menu to manage other Auto Attendants.
7. Press 2 to manage the custom message for the Auto Attendant.
7.5, Auto Attendant, access, greetings, recordings, Allworx
Note: To modify system greetings (Auto Attendant) or custom messages, the user (not the Server Administrator) must have System Administrator or Phone Administrator roles assigned to them.
1. Dial the Allworx Message Center extension by dialing 404 on your assigned phone or 6+ext from any phone or auto attendant.
2. Log in using your extension and password.
3. Press 9 to manage greetings, and then press 1 to manage Auto Attendant greetings.
Note: When routing a caller to an Auto Attendant after playing all prompts, if the caller presses * to hear the selections again, the system skips the Business Schedule Greeting.
Note: If configuring the system for Allworx Dual Language Support, the system associates new greetings and messages with the current language in this Auto Attendant. To record greetings and messages for an alternate language or use by this Auto Attendant, switch languages before proceeding to the next step.
4. Follow the prompts to record the greeting or custom messages for the preferred Auto Attendant.
5. Press 1 to manage the greetings for the selected Auto Attendant.
a. Enter the number (1-9) of the greeting to record.
b. Press 1 to record a new greeting.
c. Record the new greeting and press ‘#’ when complete.
d. Press 1 to save the greeting.
6. Press 1 to record additional greetings or press # to go to the previous menu to manage other Auto Attendants.
7. Press 2 to manage the custom message for the Auto Attendant.
7.5, Auto Attendant, access, greetings, recordings, Allworx