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Allworx Reach Configuration

(Allworx 7.5 Feature)

Procedures for Allworx Reach


The Allworx Reach application enables users to send or receive business phone calls from an Android or Apple smart phone or Tablet. This is done by creating a virtual handset on the device, users are able to work from remote locations and continue to send, receive, hold, transfer, and park calls; see the handset’s call history and business/personal contacts; and listen, reply, forward, or create voicemail.

Without creating a handset / utilizing a license, users can manage their voicemail using the Allworx Reach application. All options in the voicemail tab are available including listening, creating, and sending messages. 

Note: In order to utilize the app from remote locations, or using your cell phone data connection, you will need to configure the you network to allow connection from the internet.

Setting up the Allworx Server:

If there is a firewall on the subnet between the Allworx and the Internet:

Map these ports to the Fixed IP of the Allworx:

BLF: 2088 (UDP)
SIP: 5060 (UDP & TCP)
HTTP: 8081 (TCP)
RTP: 15000-15511 (UDP)


If the Allworx is in Nat/Firewall with DMZ mode with its own internet connection no mapping is needed.
Next we need to create an Allworx Reach handset

Navigate to Phone System > Handsets
Click on "Add New Allworx Reach Handset"
Assign an owner and Fill in the remaining fields as needed.
Click "add"

Now that we have created a handset profile for the Allworx Reach App We next need to download Allworx Reach from the app store (Itunes / Play).

Once, the app has been downloaded, open the app and Tap on "My Server".
Server Address: Local or Public IP address of the Allworx server
User Name: (Login Name) Found under "Business and Users", Click modify next to the user.
Password: Voicemail Password

Once, the app logs in, you will need to install (reserved) handset, which includes the Allworx reach license. This is found under the "My Handset" section.

The Allworx server is given 1 Reach license upon upgrading to 7.5. Additional licenses may be purchased from our online store.



Reach, configuration, using, login, not working​

Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Blog
  • Current Client Log-In