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TCE Company Blog

TCE - Allworx Support Checklist

3/19/2018

0 Comments

 
 TCE Company provides the most comprehensive Allworx support plan in the industry.
Compare your current support plan with that offered by TCE Company


           Support Item                                           Current Allworx Support          Included with TCE Support
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0 Comments

Very Important Allworx Software Update Alert!

3/7/2018

1 Comment

 
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Important Tech Tip

Allworx has recently isolated conditions and processes that may affect the long-term performance of Allworx 6x and 6x12 CompactFlash® (CF) cards and power supplies. In conjunction with this review we are introducing software enhancements designed to optimize the performance reliability of Allworx servers that may have been affected. These enhancements have been implemented in all of the System Software releases listed below.

We highly recommend that you upgrade to one of these system software versions expeditiously.

NOTE: if you are a TCE Company Allworx MSP Client, we are already in the process of performing these enhancements to your Allworx system.

1. Allworx System Software 8.1.22.15

This is a special release of version 8.1 with only critical fixes. It does not include some changes that are in the 8.2 and 8.3 releases. It includes:
  • Performance reliability enhancements for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies
  • Fix for server becoming unresponsive when it receives white space on the ViewClient port. This fix is already available in prior 8.2 and 8.3 releases; and
  • Echo cancellation improvements on Connect servers. These improvements will be available in upcoming 8.2 and 8.3 releases.

2. Allworx System Software 8.2.12.4
Includes:
  • Performance reliability enhancement for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies;
  • Fix for BLF updates for mapped handsets not being sent across multi-site networks; and
  • Minor bug fixes.

3. Allworx System Software 8.3.5.4Includes:
  • Performance reliability enhancement for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies;
  • Fix for SIP gateway failures after upgrading to 8.3;
  • Fix for BLF updates for mapped handsets not being sent across multi-site networks; and
  • Minor bug fixes.

Note: Any servers running either release 8.3.2.4 or release 8.3.3.6 will be unable to install any software updates using Option 1, Download update from web. To upgrade an affected site, download the appropriate 8.3.5.4 zip file from the Portal Software page to the service PC or contact an authorized Allworx Partner to obtain the file. After unzipping the downloaded file, perform the installation from the server's Update page using Option 2, Upload update from PC. Subsequent to updating from either of the affected releases to Release 8.3.3.7 or higher, updates will again be possible using the "Download update from web" option.

4. Allworx Interact 3.10.14Includes minor bug fixes.


1 Comment

Remote Network Monitoring and Management

2/14/2018

1 Comment

 
WHY TCE COMPANY CHOSE SOLARWINDS

Solarwinds is the industry leader in Remote Monitoring and Management resources
 
SolarWinds enables Engineers in our Network Operations Center to  continuously monitor your entire network  on thousands of Key Performance Points for:

  • Fault
  • Performance
  • Availability

The questions are not if your company will experience a network failure, the questions are:

  • When will you  experience a network failure?
  • How quickly is the issue:
  • Identified
  • Addressed
  • Resolved
  • And at what cost to your business?

With SolarWinds, TCE Company Engineers can predict an imminent failure and address the issue at a time and manner which is most convenient and  least-threatening to your business environment

To appreciate the significance of this, ask yourself: how would it affect your business if your network was down for 1 to 3 days

It’s the difference between a brush fire and a forest fire
 
 
 
 
 
 
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1 Comment

Buy-Back Program of your Current Phone System

1/3/2018

3 Comments

 
TCE Company is happy to announce our new Buy-Back program for your Premise-based Phone System for new Internet-based Hosted Phone Service Clients.

For existing Allworx system users, we will buy-back your current Allworx phone system and you can continue to protect your investment in your Allworx handsets by using your Allworx handsets with our Hosted Phone Services. Truly the best of both worlds!

For new TCE Hosted Phone Service clients (currently using a non-Allworx phone system), we will also buy-back your current phone system. Let's talk about what you have and what we can do for you.

Please call 847-783-0490 for more details
3 Comments

Allworx Reach 4.0 - Now iOS 11 Approved

11/17/2017

1 Comment

 
Allworx Reach™ 4.0 Highlights

Allworx Reach for iOS 4.0 provides full support for iOS 11 !

These releases (Reach for iOS 4.0.0.24, Reach for Android 4.0.0.469) also provide the following new features:
Note: All require the upcoming Allworx System Software Release 8.3.
  • Push Notifications, for significantly improved mobile device battery utilization,
  • Emergency call (911) alert display in Reach,
  • Allworx Reach Extend™ for extending Reach calls to the mobile device cell phone service; and
  • All the latest bug fixes.
1 Comment
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Telephone

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  • Home
  • About
    • Who We Are
    • Partners
    • References
    • Terms
  • Book a Meeting
  • Services
    • Allworx
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact (800) 383-8001
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Current Client Log-In