Allworx Reach™ 4.0 Highlights
Allworx Reach for iOS 4.0 provides full support for iOS 11 !
These releases (Reach for iOS 22.214.171.124, Reach for Android 126.96.36.1999) also provide the following new features:
Note: All require the upcoming Allworx System Software Release 8.3.
CNAM - or Outbound Caller ID Name displays your Company's name on the other persons desk telephone- when you make a telephone call.
The Problem: Why is this important to display your correct company name? Because many people don't answer the phone if they don't recognize the Callers name or telephone number. So, you want to make sure that your name properly displayed.
Often times, we see that the Caller ID Name for a business is either incorrect or not displayed at all.
How it works: when your call is being delivered to your recipient, the recipients telephone company reaches into their Database of names and pulls out the name which they show as being associated with your phone number. And, that name may still be person who used to have your telephone number before you.
If the recipients phone company does not have your correct name, it will display whatever name it finds - right or wrong.
Most phone company's have their own Database of names from which to draw. That's hundreds of Caller ID Name Databases which may or may not have your correct name.
How can you correct this? Contact TCE Company and we can assist you.
Allworx Tech Bulletin:
REACH Users: Do not upgrade to iOS 11 on your Apple Device
Apple released new upgradeable software on September 19, 2017, iOS 11.
Despite testing successfully with iOS 11 Beta, we have discovered that the final release of iOS 11 by Apple on September 19 is disrupting the ability of Allworx Reach for iOS to receive calls while the application is in the background.
We recommend that Apple device users avoid installation of iOS 11 while we investigate this problem.
We are working with Apple to resolve this issue as quickly as possible and will notify you when there is resolution.
Android users can continue to use the Allworx REACH application as they always have.
Should you have questions contact us at 1 866 Allworx
The Allworx Interact Professional desktop application enables you to automatically look-up the Sales Force (and other CRMs) client file when your client calls you.
Contact TCE Company and our Engineers will be happy to assist you with in setting up this feature. Call 847-783-0490
Here are some other features of the Allworx Interact Professional application....
Using Allworx Interact Professional means boosting workforce productivity. Interact Professional is the ultimate call control dashboard, combining the ease of a PC-based interface with the high voice quality of the Allworx IP phone. Even better, Allworx Interact Sync integrates Allworx with Microsoft Skype for Business (formerly Lync), Outlook, and
web browsers for a smooth one-click communication flow.
Enhanced 911 gives you the ability to identify the exact physical location, within your organization, of the emergency.
With the proper configuration of your Allworx system, if 911 is dialed from a telephone, the 911-dispatcher will automatically know (and able to advise the First Responders) that the emergency is located:
ALLWORX ADVANCED-LEVEL NOTIFICATION FEATURES
Once configured, here are some very powerful Advanced-Level Notification features which are built into your Allworx system:
If you have additional questions about the Allworx E911 Advanced Notification Features, please contact TCE Company and our expert Allworx-certified Engineers will be happy to assist. 847-783-0940 Menu option 4
TCE Company is an eight-year Allworx Platinum-level Partner