Allworx Reach™ 4.0 Highlights

Allworx Reach for iOS 4.0 provides full support for iOS 11 !

These releases (Reach for iOS 4.0.0.24, Reach for Android 4.0.0.469) also provide the following new features:
Note: All require the upcoming Allworx System Software Release 8.3.

• Push Notifications, for significantly improved mobile device battery utilization,
• Emergency call (911) alert display in Reach,
• Allworx Reach Extend™ for extending Reach calls to the mobile device cell phone service; and
• All the latest bug fixes.
  

CNAM - or Outbound Caller ID Name displays your Company's name on the other persons desk telephone- when you make a telephone call.

The Problem: Why is this important to display your correct company name? Because many people don't answer the phone if they don't recognize the Callers name or telephone number. So, you want to make sure that your name properly displayed.

Often times, we see that the Caller  ID Name for a business is either incorrect or not displayed at all.

How it works: when your call is being delivered to your recipient, the recipients telephone company reaches into their Database of names and pulls out the name which they show as being associated with your phone number.  And, that name may still be person who used to have your telephone number before you.

If the recipients phone company does not have your correct name, it will display whatever name it finds - right or wrong.

Most phone company's have their own Database of names from which to draw. That's hundreds of Caller ID Name Databases which may or may not have your correct name.

How can you correct this? Contact TCE Company and we can assist you.

Allworx Tech Bulletin:  
REACH Users:  Do not upgrade to iOS 11 on your Apple Device
 
Apple released new upgradeable software on September 19, 2017, iOS 11.
 
Despite testing successfully with iOS 11 Beta, we have discovered that the final release of iOS 11 by Apple on September 19 is disrupting the ability of Allworx Reach for iOS to receive calls while the application is in the background. 
 
We recommend that Apple device users avoid installation of iOS 11 while we investigate this problem.
 
We are working  with Apple to resolve this issue as quickly as possible and will notify you when there is resolution.
Android users can continue to use the Allworx REACH application as they always have.
Should you have questions contact us at 1 866 Allworx

The Allworx Interact Professional desktop application enables you to automatically look-up the Sales Force (and other CRMs) client file when your client calls you.

Contact TCE Company and our Engineers will be happy to assist you with in setting up this feature. Call 847-783-0490

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Here are some other features of the Allworx Interact Professional application....

Using Allworx Interact Professional means boosting workforce productivity. Interact Professional is the ultimate call control dashboard, combining the ease of a PC-based interface with the high voice quality of the Allworx IP phone. Even better, Allworx Interact Sync integrates Allworx with Microsoft Skype for Business (formerly Lync), Outlook, and
web browsers for a smooth one-click communication flow.

• Desktop Voice Integration  Screen pop with Sales Force and other CRM integrations
• Customize Interact Pro Desktop Window  Add windows for a Dial Pad, Call History, Contacts, Current Calls, Parked Calls, and Outside Lines; or hide the windows when not in use
• Handle Calls With One-Click  Enjoy one-click dialing, hold, transfer, park and more
• See Who's Available 
  • Access both Allworx system users and Outlook contacts
  • See presence and status for all Allworx system users
• Select Call Recording Options Click to record individual calls or record all calls automatically
• Integrate with Third-Party Applications   External Program Link opens other web applications (e.g. CRM) with incoming calls so you don't have to
• Boost Agent Productivity
  • Agents can login, log out, or update their busy status
  • Agents can easily see their queue performance from the Queue Status window

Enhanced 911 gives you the ability to identify the exact physical location, within your organization, of the emergency.

With the proper configuration of your Allworx system, if 911 is dialed from a telephone, the 911-dispatcher will automatically know (and able to advise the First Responders) that the emergency is located:

• on the second floor
• in the welding area 
• Joe's office.
• At the home of your remote employee Betty - and it will provide her home address - not your office address

ALLWORX ADVANCED-LEVEL NOTIFICATION FEATURES
Once configured, here are some very powerful Advanced-Level Notification features which are built into your Allworx system:

• After the 911 call is completed, Allworx can send audible and visual alerts to other handsets in the company:
  • Designated handsets can receive an audible alert
    
  • A programmable button can configured to display an emergency alert
  • The LCD Screen will display:
    • The owner of the handset who placed the call
    • Station number of the handset from which the 911 call originated
    • Date and time of the 911 call

• An Email or SMS Text message can be sent alerting of the 911 call with the same information above

If you have additional questions about the Allworx E911 Advanced Notification Features, please contact TCE Company and our expert Allworx-certified Engineers will be happy to assist.  847-783-0940  Menu option 4

TCE Company is an eight-year Allworx Platinum-level Partner