To change the name of a user:

** Please be aware that you are unable to change the Login Name.

1. Log into your Allworx
2. Proceed to the User section
3. Select Modify by the extension of the user you wish to change the name of
4. Change the Name
5. Select Save
6. Proceed to the front page
7. Select Handsets
8. Select Modify next to the handset of the user you wish to change the name of
9. Under the “Owner” Field, pull down and select {none} (This part is vital)
10. Wait 3 seconds and then select the new name for the extension
11. Select Update
12. Select “Reboot Phone” Or manually reboot the phone
13. The Name change will take place after the reboot

If step 9 is not completed, the new name change will not take effect.


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