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How to add a new Allworx IP Phone

Before you begin, make sure you have the IP address of the Allworx server. You can get this information from an existing working handset by:
  • pressing the "Config" softkey,
  • press the down arrow to highlight "Current Status/Info" press the checkmark key,
  • The IP address of the server will be the Boot Server address.

Configuring the new handset
  1. Plug a network cable into the network port on the bottom of the Allworx phone.
  2. Connect the other end of the network cable to an available port on your network.
  3. Plug in the power adaptor, if needed.
  4. Once the phone boots and fails, press the Config soft key. To cancel the initial configuration load press the Mute/DND key.
  5. Use the arrows and scroll down to Network Settings, and press the checkmark
  6. Arrow down to Edit Boot Server IP, and press the checkmark
  7. Use * for (.) and enter the Allworx system IP address, and press the checkmark
  8. Scroll down and select Edit Contact Serv IP, and press the checkmark
  9. Use * for (.) and enter the Allworx system IP address, and press the checkmark
  10. Press exit, exit again, and Yes to save settings.
  11. Reboot the phone. You should see a reboot button. If not, press config and scroll to reboot phone, and press the checkmark.
  12. After the phone reboots, press Yes to load new software.
  13. When the phone comes up it will ask you to add to user. You can follow the screen if the user has already been added to the system. If not, you can add the phone to a user in the Allworx admin. It will say "Allworx idle IP phone" or the user info when ready.(7.2 or higher only)

If running 7.1 or lower
  • After the phone reboots it will say Idle Allworx IP phone
  • In the Allworx admin click Handsets
  • Find the MAC address for the new phone and click Modify for it.
  • In the Owner drop down box, choose the correct user from the list
  • Click Update at the bottom.
  • Reboot phone. The user info will now display on the screen of the phone.


IP phone, add, new phone, handset, 9202, 9204, 9212, 9224, 9308, 9312

Telephone

(800) 383-8001

Email

[email protected]
[email protected]
  • Home
  • About
    • Who We Are
    • Partners
    • References
    • Terms
  • Book a Meeting
  • Services
    • Allworx
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact (800) 383-8001
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Current Client Log-In