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 How to Add a Remote Phone to an Allworx System

Setting up a Remote / External IP Phone

To set up a remote phone, we have to allow the phone to communicate back and forth with the main Allworx server through firewalls.


Programming the Remote Phone:

Connect the phone to the network, and plug in the power.

Set the following areas to the Public IP address of the Allworx server E.G.(10.10.10.10)
-Press Config > scroll down to Network settings > to Edit Boot Server IP. Add the IP Address, using the asterisk key to enter (.)
-Press Config > scroll down to Network settings > to Edit Contact Server IP. Add the IP Address, using the asterisk key to enter (.)
Set the ‘Plug n Play Secret Key’ found under Servers > VoIP in the Allworx Admin.
-Press Config > scroll down to network settings > to Remote Plug n Play

Once both have been entered press exit > exit again > and yes to save into flash.
Then reboot the phone.


Third Party Firewall

You shouldn't need to open the firewall for a single handset, but if you experiance issues:
A. Look for SIP ALG in the router and disable it


B. Set the phone to a static IP address or create a DHCP reservation in the router.
You shouldn't need to, but if you have any problems registering the phone:

Map / forward these ports to the private IP address of the handset in the firewall / router:
    RTP:16384-16393 UDP
    SIP:5060 UDP
    BLF: 2088 UDP
    HTTP:8081 TCP


When there is more than one remote phone behind a firewall:

Each phone will need a fixed IP address on the LAN.

On the phone press Config > Network settings > and turn off DHCP.
You will now have an option to configure the Phone IP and Gateway IP.

Then each phone will need a specific set of ports mapped to it.

16384 – 16393 UDP and 5061 UDP for Remote phone1.
16394 – 16404 UDP and 5062 UDP for Remote phone2.
.....

Setting up the Allworx Server:

If there is a firewall on the subnet between the Allworx and the Internet:

Map these ports to the Fixed IP of the Allworx:

BLF:2088 (UDP)
SIP: 5060 (UDP)
HTTP: 8081 (TCP)
RTP:15000-15511 (UDP)


If you have more than one phone at the remote location, you will need to set up a handset profile for each one to match the ports(ex: 16384-16393 UDP and 5061 UDP)
In the Allworx administration page
  • Click Handsets.
  • Scroll toward the bottom, and copy the PBX default group.
  • Click view
  • Click Modify at the top.
  • Change the group name. (ex: Remote 1)
  • Change the RTP media range. (ex:16384-16393)
  • Change the SIP port(5061 for remote 1)
  • Click Update at the bottom.


Create one of these for each remote phone at a single location.
If the Allworx is in Nat/Firewall with DMZ mode with its own internet connection no mapping is needed.


remote phone, remote, add, setup

Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
    • Dell >
      • Laptops
  • Contact
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Blog
  • Current Client Log-In