An agent must log in to an Allworx ACD Queue to receive calls from the queue. Use the ACD 
Appearance PFK to log in and out of queue(s).

The ACD Appearance PFK LED issolid red when the agent logs out of all ACD queues.

1. Press and hold the PFK for five seconds. The login prompt displays. Release the button.
2. Enter agent’s extension - if the phone has an assigned user, the user’s extension displays. Use the phone’s dial pad and soft key buttons to enter and edit the extension, as needed.
3. Select the ACD queue - skip this step ifthere is only one ACD queue assigned to the agent. Use the phone’s select, scroll, and soft key buttons to select queue(s).
4. Enter the agent’s PIN. Use the station’s dial pad and soft key buttons to enter and edit the PIN.

The ACD Appearance PFK LED turns off when the logged in agent is ready to receive calls. The PFK is amber when the queue is idleand the logged in agent is the only available agent.

To log out of change queues

1. Press and hold the PFK for five seconds. The ACD queue list displays.
2. Deselect/select the queue. Tolog out, deselect all queues.
3. Enter the agent’s PIN.

The ACD Appearance PFK LED turns solid red when the agent logs out of all queues.


ACD, log in, log out, change queues