TCE Company, Inc
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Message Center and
​Voicemail Shortcuts

Message Center Shortcut Options: 
Press # in any menu to go back to the previous menu. 
Press * in any menu to replay the menu options. 

Options While listening to Messages Function: 
The following functions can be performed while listening to any voicemail message. 
  • *1 To reply to this message 
  • *2 To forward this message 
  • *3 To delete the message 
  • *4 To replay this message 
  • *5 To play the previous message 
  • *6 To play the next message 
  • *7 To rewind the message 10 seconds 
  • *8 To advance the message forward 10 seconds 
  • *9 To place a call to the user who left the voicemail 
  • *# To skip to the end of the message 

Call Extension Within Message Center 
After logging into the Voicemail System, you now have the option of transferring to any internal extension. This can be done from the main menu by dialing * plus the extension. 

Note: This feature does not have a prompt within the system. 

For Example: Mary calls her voicemail from home. She listens to three new messages and then decides she needs to leave a message for John. Mary enters *101 and is immediately transferred to John. If she had been listening to a message, she would press *# to skip to the end of the message, then # to return to the previous menu, then dial *101 to be transferred to the extension. 

Call Extension Within User's Voicemail 
While listening to another user's voicemail greeting (“Hi, I am not here right now, please leave a message after the beep…”), you can transfer to any internal extension by dialing * plus the extension. 

For Example: Mary calls into work, reaches the Auto Attendant, then dials extension 101. She reaches John's extension, but he is not at his desk so his voicemail answers. Mary decides she would rather talk to Jim instead of leaving John a voicemail. She can dial *102 and be immediately transferred to Jim's extension. 

In addition, Mary could have left John a message before transferring to Jim's extension. Mary's message for John would be sent first, and then she would be transferred to Jim. 

This functionality is useful for someone who wants external callers to be able to transfer to someone else if necessary. 

For Example: When Mary is on the road she could record her voicemail greeting to say: “Hi this is Mary. I am traveling today. If you need to speak to someone immediately, please dial *100 to reach Jack, otherwise leave a message at the beep.” 

Note: It is recommended that Mary leave a long pause at the end of her greeting to allow the caller time to enter the extension before the beep.


voicemail, options, shortcuts, message center

Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Blog
  • Current Client Log-In