Sometimes, it will be necessary to perform a SIP trace, either at the request of an Allworx Technician, or the SIP provider in order to get a better picture of the issue and what is causing it.

1. Navigate to Maintenance > Tools 
2. Scroll down to the "Advanced Troubleshooting" Section 
3. Put a checkmark in SIP Messages 
4. Click Capture and have the user attempt a call 
5. Click Stop Capture and Download Log file 

SIP, log, trace