ACD Appearance
Services calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.Logged in agents can temporarily stop ACD calls from being routed to them by pressing the PFK. The PFK will flash red when it is in this state. Pressing the PFK again will permit calls tobe routed to the agent.
Busy Lamp Field (BLF)
Monitors and dials another phone. The other phone is specified when setting up the BLF function. When pressing the PFK,the behavior of this function is dependent upon the Station Mode selection. When Station Mode is set to PBX Behavior, the phone dials the designated extension.When Station Mode is set to Key System Behavior, the phone places an intercom connection to the designated phone.
Note: Select the Station Mode under the Phone Options page of each handset’s View Configuration page.
Call Appearance
Maps to one of the Call Appearances available on the phone. This enables placing or receiving calls.
Additionally:
Recalls that a phone can have multiple Call Appearances. This enables distinctly using each Call Appearance in call routing and for managing those calls independently and concurrently on the same phone. Mapping more than one PFK to the same Call Appearance enables multiple calls to that Call Appearance to beactive at the same time. The Call Appearance does not appear busy to the call route until all the PFK’s defined for that Call Appearance are in use. Thisis similar to call waiting except the system uses the PFK’s to alert and select a new call.
Configuration Example:
Busy Receptionist
Requirements: Susan works as a receptionist at a busy office. She gets many phone calls each hour. She wants to be able to answer each call while minimizing the possibility of any caller getting a busy signal.
Phone Configuration: She has one Call Appearance defined on her phone. She sets up 8 of her phone’s PFK’s to map to her phone’s Call Appearance. (She wants to use the remaining PFK’s for other functions).
Discussion: When the first phone call comes in, her phone rings and the first of the Call Appearance PFK’s blinks green. While talking with the first caller, a second call comes in. Her phone rings again and the second Call Appearance PFK blinks green. She puts the first caller on hold by pressing the Hold button on her phone and picks up the second caller by pressing the second Call Appearance PFK. She can continue to put callers on hold and answer new calls. She terminates calls by switching to another Call Appearance PFK
Call Monitor
Map to one of the 10 Call Monitors in the system. A Call Monitor enables live call answering of any outside line or mapped call route through the associated Call Monitor.
Call Supervision
Enables supervisors to train agents by listening in on their calls. In addition, supervisors can participate in calls by “barging in” and speaking to both parties.
Emergency Alert
Receive audible and visual alerts whenever making an emergency call from any local or remote handset on the system.
Function
Do one of a specified set of functions:
Centrex Flash – Enables transferring external calls to external numbers without tying up CO lines connected to your Allworx server.
Headset – Turns the Headset (if one is plugged in) on and off. When a plugged in headset and the off-hook handset, this button toggles the audio between the headset and the handset.
Note: If an undefined Headset PFK, use the phone’s speaker button to operate the headset.
Info – Get information regarding the other buttons on your phone.
Park – Enables programming a PFK to perform the Park operation with a press of a button. After defining a Park PFK, the user can only use the Hold button for the dedicated hold function and not the parking operation.
Personal Speed Dial – Dials a number programmed directly on the phone. The mapping of the Personal Speed Dial Numbers defined in the handset to the PFK is as follows. The uppermost Personal Speed Dial PFK is associated to the lowest Speed Dial entry number on the handset.
Redial – Redials the last dialed number. Unless the Line Appearance(s) Use of Dial Plan phone option is enabled, the system only redials Call Appearancedialed calls.
Hot Desk
Enables users to log in to shared phones, receive their calls on that phone, and place calls with their caller ID. Users can initiate the login using a Hot Desk PFK or by selecting the Hot Desk Login option from the phone’s Config menu. Use the Hot Desk PFK for logging into the phone that has the PFK. The PFK is normally solid red but goes off when a user logs in. Users can still log in to phones that do not have the PFK using the phones Config menu.
Note: The configured PFKs for phones do not change when a new user logs in. The Hot Desk PFK and all other PFKs remain as originally configured for the phone.
Line Appearance
Monitors the status of an outside line, answers incoming calls on that line, and selects the line for outbound calls. When setting up this function for this PFK, the user specifies the line.
To enable outside lines available for selection:
Navigate to Phone System> Outside Lines and go to the Analog (CO) Lines section.
Select the Analog (CO) Line, and click Modify.
Go to the Outside Line section, and check the Enable Line Appearance check box.
Click Update to return to the Outside Lines page.
Unique Allworx Functionality:
Allworx has enhanced key-system capabilities relative to SIP devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be made available as Line Appearance selections when enabled on their respective configuration pages. Through this manner, the Allworx system can present a common key system use model to all external voice circuit facilities including VoIP trunks going to an ITSP
Messages
Automatically monitors the status of the designated user’s Message Center voicemail inbox and when pressed, automatically accesses the inbox. The PFK LED turns red when there is a new message in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK
Not Used (No action)
Select this choice to disable a previously defined PFK.
Parking Orbit
Assign to any of the first nine Parking Orbits. The PFK lights if a parking call in Orbit. Pressing the PFK retrieves the parked call in that orbit. Do not use the Parking Orbit PFKs to pick up parked calls in Parking Orbits beyond the first nine. Parking Orbit PFKs do not function if the server is part of a Multi-site network and configured to enable other sites to retrieve its parked calls.
Park Set Monitor
Enable a single PFK to monitor a configurable set of parking orbits. The PFK lights if parking calls in any of the set oforbits. Pressing the PFK displays a list of parked calls in the orbit along with Caller ID and other information. Users can retrieve one of the parked calls using the UP/DOWN arrow keys and the SELECT button. For example, users can use a single PFK to monitor all local park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment.
Push to Talk
Provide a one-way, walkie-talkie-like capability. The configured PFK accesses a specific handset. The user can speak to the user of the target handset by holding the PFK down and speaking. If the user of the target handset wishes to respond, they must place a regular call back to the originator.
Queue Alarm
Map to one of the 10 Call Queues in the system. It notifies the user of the queue’s activity levels (number of calls in the queue and/or longest wait time). It can be configured to include an audible alarm with the queue’s status displayed on the phone’s LCD.
Queue Appearance
Map to one of the 10 Call Queues in the system. It automatically monitors the status of a Call Queue and used to answer calls that are in the queue.
Schedule
Display the Mode (Day or Night) of the configured Business Schedule. The LED is off when in Day mode and solid red when in Night mode. Configure to manually switch the current Mode and Greeting of the Schedule.
Shared Call Appearance
Enables handling a set of one or more PFKs by the system as a single appearance shared across multiple handsets. All handsets in the Shared Appearance have common access to calls and call operations within the group of handsets.Choosing this PFK assigns consecutive PFKs, one for each Shared Call Appearance line. If there are not enough consecutive PFKs available, the PFK assignment fails and an error message displays. If the Shared Call Appearance PFK assignment would overwrite existing PFKs, the system displays an error message and enables the Allworx Server Administrator to cancelthe operation. Once a Shared Call Appearance’s PFKs display consecutively on the PFK configuration page, the Allworx Server Administrator can move the assignments to different PFKs limited only by the constraints within the particular handset model. This feature is unavailable on Allworx 9202E and Reach handsets.
Speed Dial
Automatically dials an extension. The Allworx Server Administrator specifies the extension when setting up the Speed Dial function for this PFK.
PFK, Functions, Descriptions
Services calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.Logged in agents can temporarily stop ACD calls from being routed to them by pressing the PFK. The PFK will flash red when it is in this state. Pressing the PFK again will permit calls tobe routed to the agent.
Busy Lamp Field (BLF)
Monitors and dials another phone. The other phone is specified when setting up the BLF function. When pressing the PFK,the behavior of this function is dependent upon the Station Mode selection. When Station Mode is set to PBX Behavior, the phone dials the designated extension.When Station Mode is set to Key System Behavior, the phone places an intercom connection to the designated phone.
Note: Select the Station Mode under the Phone Options page of each handset’s View Configuration page.
Call Appearance
Maps to one of the Call Appearances available on the phone. This enables placing or receiving calls.
Additionally:
Recalls that a phone can have multiple Call Appearances. This enables distinctly using each Call Appearance in call routing and for managing those calls independently and concurrently on the same phone. Mapping more than one PFK to the same Call Appearance enables multiple calls to that Call Appearance to beactive at the same time. The Call Appearance does not appear busy to the call route until all the PFK’s defined for that Call Appearance are in use. Thisis similar to call waiting except the system uses the PFK’s to alert and select a new call.
Configuration Example:
Busy Receptionist
Requirements: Susan works as a receptionist at a busy office. She gets many phone calls each hour. She wants to be able to answer each call while minimizing the possibility of any caller getting a busy signal.
Phone Configuration: She has one Call Appearance defined on her phone. She sets up 8 of her phone’s PFK’s to map to her phone’s Call Appearance. (She wants to use the remaining PFK’s for other functions).
Discussion: When the first phone call comes in, her phone rings and the first of the Call Appearance PFK’s blinks green. While talking with the first caller, a second call comes in. Her phone rings again and the second Call Appearance PFK blinks green. She puts the first caller on hold by pressing the Hold button on her phone and picks up the second caller by pressing the second Call Appearance PFK. She can continue to put callers on hold and answer new calls. She terminates calls by switching to another Call Appearance PFK
Call Monitor
Map to one of the 10 Call Monitors in the system. A Call Monitor enables live call answering of any outside line or mapped call route through the associated Call Monitor.
Call Supervision
Enables supervisors to train agents by listening in on their calls. In addition, supervisors can participate in calls by “barging in” and speaking to both parties.
Emergency Alert
Receive audible and visual alerts whenever making an emergency call from any local or remote handset on the system.
Function
Do one of a specified set of functions:
Centrex Flash – Enables transferring external calls to external numbers without tying up CO lines connected to your Allworx server.
Headset – Turns the Headset (if one is plugged in) on and off. When a plugged in headset and the off-hook handset, this button toggles the audio between the headset and the handset.
Note: If an undefined Headset PFK, use the phone’s speaker button to operate the headset.
Info – Get information regarding the other buttons on your phone.
Park – Enables programming a PFK to perform the Park operation with a press of a button. After defining a Park PFK, the user can only use the Hold button for the dedicated hold function and not the parking operation.
Personal Speed Dial – Dials a number programmed directly on the phone. The mapping of the Personal Speed Dial Numbers defined in the handset to the PFK is as follows. The uppermost Personal Speed Dial PFK is associated to the lowest Speed Dial entry number on the handset.
Redial – Redials the last dialed number. Unless the Line Appearance(s) Use of Dial Plan phone option is enabled, the system only redials Call Appearancedialed calls.
Hot Desk
Enables users to log in to shared phones, receive their calls on that phone, and place calls with their caller ID. Users can initiate the login using a Hot Desk PFK or by selecting the Hot Desk Login option from the phone’s Config menu. Use the Hot Desk PFK for logging into the phone that has the PFK. The PFK is normally solid red but goes off when a user logs in. Users can still log in to phones that do not have the PFK using the phones Config menu.
Note: The configured PFKs for phones do not change when a new user logs in. The Hot Desk PFK and all other PFKs remain as originally configured for the phone.
Line Appearance
Monitors the status of an outside line, answers incoming calls on that line, and selects the line for outbound calls. When setting up this function for this PFK, the user specifies the line.
To enable outside lines available for selection:
Navigate to Phone System> Outside Lines and go to the Analog (CO) Lines section.
Select the Analog (CO) Line, and click Modify.
Go to the Outside Line section, and check the Enable Line Appearance check box.
Click Update to return to the Outside Lines page.
Unique Allworx Functionality:
Allworx has enhanced key-system capabilities relative to SIP devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be made available as Line Appearance selections when enabled on their respective configuration pages. Through this manner, the Allworx system can present a common key system use model to all external voice circuit facilities including VoIP trunks going to an ITSP
Messages
Automatically monitors the status of the designated user’s Message Center voicemail inbox and when pressed, automatically accesses the inbox. The PFK LED turns red when there is a new message in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK
Not Used (No action)
Select this choice to disable a previously defined PFK.
Parking Orbit
Assign to any of the first nine Parking Orbits. The PFK lights if a parking call in Orbit. Pressing the PFK retrieves the parked call in that orbit. Do not use the Parking Orbit PFKs to pick up parked calls in Parking Orbits beyond the first nine. Parking Orbit PFKs do not function if the server is part of a Multi-site network and configured to enable other sites to retrieve its parked calls.
Park Set Monitor
Enable a single PFK to monitor a configurable set of parking orbits. The PFK lights if parking calls in any of the set oforbits. Pressing the PFK displays a list of parked calls in the orbit along with Caller ID and other information. Users can retrieve one of the parked calls using the UP/DOWN arrow keys and the SELECT button. For example, users can use a single PFK to monitor all local park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment.
Push to Talk
Provide a one-way, walkie-talkie-like capability. The configured PFK accesses a specific handset. The user can speak to the user of the target handset by holding the PFK down and speaking. If the user of the target handset wishes to respond, they must place a regular call back to the originator.
Queue Alarm
Map to one of the 10 Call Queues in the system. It notifies the user of the queue’s activity levels (number of calls in the queue and/or longest wait time). It can be configured to include an audible alarm with the queue’s status displayed on the phone’s LCD.
Queue Appearance
Map to one of the 10 Call Queues in the system. It automatically monitors the status of a Call Queue and used to answer calls that are in the queue.
Schedule
Display the Mode (Day or Night) of the configured Business Schedule. The LED is off when in Day mode and solid red when in Night mode. Configure to manually switch the current Mode and Greeting of the Schedule.
Shared Call Appearance
Enables handling a set of one or more PFKs by the system as a single appearance shared across multiple handsets. All handsets in the Shared Appearance have common access to calls and call operations within the group of handsets.Choosing this PFK assigns consecutive PFKs, one for each Shared Call Appearance line. If there are not enough consecutive PFKs available, the PFK assignment fails and an error message displays. If the Shared Call Appearance PFK assignment would overwrite existing PFKs, the system displays an error message and enables the Allworx Server Administrator to cancelthe operation. Once a Shared Call Appearance’s PFKs display consecutively on the PFK configuration page, the Allworx Server Administrator can move the assignments to different PFKs limited only by the constraints within the particular handset model. This feature is unavailable on Allworx 9202E and Reach handsets.
Speed Dial
Automatically dials an extension. The Allworx Server Administrator specifies the extension when setting up the Speed Dial function for this PFK.
PFK, Functions, Descriptions