​Factory Default the phone
This will help eliminate any previous misconfigurations.

You want to default both the "Local" and "Web" configurations.

Local = Phone GUI
Web = Web Administration GUI

Adding a Polycom Phone to the Allworx System The Polycom should be setup as a Generic SIP phone on the Allworx Server. 

1. Login to the Allworx Administration Page
2. Navigate to Phone system --> Handsets
3. Click the “New SIP Handset” link in the "SIP Handset" section page. 
4. Assign an extension or assign an owner.
5. Select “Generic SIP Phone” from the drop-down list. 
6. Type “IP Conference Phone” as Description (You Must fill in description)
7. Assign temp Login ID and password (ID = 5xxx, password = STRONG alpha numeric) ,
8. Select “1” for Number of Lines 
9. Click “Add”  button
10. Now that the handset profile has been created note the 5xxx user ID assigned by the server ( e.g. 5100 or *5100) 
11. Note the Allworx server LAN address (e.g. 192.168.2. 254) 
12. Handsets page will now show the new phone as a Generic SIP Phone Find the new phone
13. Click the “Modify” link
14. In the SIP registration section replace the Login ID with the same *5xxx or 5xxx Value and be sure the Password is STRONG and Alpha numeric (E.G. Asd1575892) , select “Update”

Configure the phone

1. On the phone press the menu button
2. Scroll to and select phone status
3. Scroll to and select network
4. Scroll to and select TCP/IP
5. Scroll to and find the IP address (e.g. 192.168.2.65)
6. Open a web browser and type in the IP address

When you get the login prompt use:
Name: Polycom (case sensitive)
Password: 456

Configure the screens for the polycom as follows


Make sure to click on "Apply" at the bottom of each page.
NOTE: New version of Allworx software have changed the Login ID & User ID.
All fields must match within the SIP Registration, and type the ID exactly as displayed in the allworx system with or without the ( * )
You must also match the Address, User ID, & Third Party Name in the phones admin page with this same value.