TCE Company, Inc
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Setting up a Polycom IP
​Conference Phone

​Factory Default the phone
This will help eliminate any previous misconfigurations.

You want to default both the "Local" and "Web" configurations.

Local = Phone GUI
Web = Web Administration GUI

Adding a Polycom Phone to the Allworx System The Polycom should be setup as a Generic SIP phone on the Allworx Server. 
  1. Login to the Allworx Administration Page
  2. Navigate to Phone system --> Handsets
  3. Click the “New SIP Handset” link in the "SIP Handset" section page. 
  4. Assign an extension or assign an owner.
  5. Select “Generic SIP Phone” from the drop-down list. 
  6. Type “IP Conference Phone” as Description (You Must fill in description)
  7. Assign temp Login ID and password (ID = 5xxx, password = STRONG alpha numeric) ,
  8. Select “1” for Number of Lines 
  9. Click “Add”  button
  10. Now that the handset profile has been created note the 5xxx user ID assigned by the server ( e.g. 5100 or *5100) 
  11. Note the Allworx server LAN address (e.g. 192.168.2. 254) 
  12. Handsets page will now show the new phone as a Generic SIP Phone Find the new phone
  13. Click the “Modify” link
  14. In the SIP registration section replace the Login ID with the same *5xxx or 5xxx Value and be sure the Password is STRONG and Alpha numeric (E.G. Asd1575892) , select “Update”
Configure the phone
  1. On the phone press the menu button
  2. Scroll to and select phone status
  3. Scroll to and select network
  4. Scroll to and select TCP/IP
  5. Scroll to and find the IP address (e.g. 192.168.2.65)
  6. Open a web browser and type in the IP address

When you get the login prompt use:
Name: Polycom (case sensitive)
Password: 456

Configure the screens for the polycom as follows


Make sure to click on "Apply" at the bottom of each page.
NOTE: New version of Allworx software have changed the Login ID & User ID.
All fields must match within the SIP Registration, and type the ID exactly as displayed in the allworx system with or without the ( * )
You must also match the Address, User ID, & Third Party Name in the phones admin page with this same value.


Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
    • Remote Support
  • KB Articles
  • Blog
  • Current Client Log-In