TCE Company, Inc
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System Extensions & Ring Groups

​Allworx systems have two types of extensions, System Extensions and User Extensions. User Extensions have voice mailboxes and system extensions are for call routing.


To route a call to more than one handset, you must create a system extension, and route calls from the outside line(s) to it.
  1. Navigate to "Phone System" --> "Extensions"
  2. Click on "Add new Extension"
  3. Assign the extension an available number
  4. Assign the extension a description
  5. Select a Schedule to use for the extension
  6. Click "add" 
Picture
Click on "View Call Routes" next to the extension you created
In the "Call Routes" Section Click on "Modify" Next to "On call for all callers"
Click on "View Call Routes" next to the extension you created
In the "Call Routes" Section Click on "Modify" Next to "On call for all callers"
Picture
​
  1. Click on "add a connection attempt" (you can add more than one connection attempt to ring different groups of phones)
  2. Click on "add a destination" (you can add more than one phone to ring during this attempt)
  3. Select the handset you would like to ring
  4. Select the handset's ring length and type. (int = internal call, ext = external call)
  5. Select the "Finally..." route
  6. Click on "Update"
Picture


System Extension, ring group, call destination, ring type

Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
    • Remote Support
  • KB Articles
  • Blog
  • Current Client Log-In