Some telephone service providers have a feature to forward calls using a * code and the phone number. In order to do this, you need to first grab your main line directly. 

When you normally dial 9 to dial out, the Allworx is still listening for digits. When you dial 9# you get right on the line.

• In your Allworx system under “Phone System” click “Dial Plan” and then down to “Service Groups”.
• Click add a new service group, and only include your main line in the group. 
• Then, back on the Dial Plan page, you will see the section for “External Dialing Rules”. 
• You will see the option for “Outside line Seizure – 9#” 
• Click Modify, and in the drop down box for 9#, choose that new service group with the main line. 

Last, you may need to reboot your IP phone for it to get those new settings. Then dial 9# to get out, and then your * code from there.


Call Forwarding, TSP, feature, * code