TCE Company, Inc
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​Using Your TSPs Call Forwarding Feature with the Allworx System

Some telephone service providers have a feature to forward calls using a * code and the phone number. In order to do this, you need to first grab your main line directly. 

When you normally dial 9 to dial out, the Allworx is still listening for digits. When you dial 9# you get right on the line.
  • In your Allworx system under “Phone System” click “Dial Plan” and then down to “Service Groups”.
  • Click add a new service group, and only include your main line in the group. 
  • Then, back on the Dial Plan page, you will see the section for “External Dialing Rules”. 
  • You will see the option for “Outside line Seizure – 9#” 
  • Click Modify, and in the drop down box for 9#, choose that new service group with the main line. 

Last, you may need to reboot your IP phone for it to get those new settings. Then dial 9# to get out, and then your * code from there.


Call Forwarding, TSP, feature, * code

Telephone

(800) 383-8001

Email

[email protected]
[email protected]
  • Home
  • About
    • Who We Are
    • Partners
    • References
    • Terms
  • Book a Meeting
  • Services
    • Allworx
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact (800) 383-8001
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Current Client Log-In