TCE Company, Inc
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Blog
  • Current Client Log-In

TCE Company Blog

TCE - Allworx Support Checklist

3/19/2018

0 Comments

 
 TCE Company provides the most comprehensive Allworx support plan in the industry.
Compare your current support plan with that offered by TCE Company


           Support Item                                           Current Allworx Support          Included with TCE Support
Picture
0 Comments

Very Important Allworx Software Update Alert!

3/7/2018

1 Comment

 
Picture
Important Tech Tip

Allworx has recently isolated conditions and processes that may affect the long-term performance of Allworx 6x and 6x12 CompactFlash® (CF) cards and power supplies. In conjunction with this review we are introducing software enhancements designed to optimize the performance reliability of Allworx servers that may have been affected. These enhancements have been implemented in all of the System Software releases listed below.

We highly recommend that you upgrade to one of these system software versions expeditiously.

NOTE: if you are a TCE Company Allworx MSP Client, we are already in the process of performing these enhancements to your Allworx system.

1. Allworx System Software 8.1.22.15

This is a special release of version 8.1 with only critical fixes. It does not include some changes that are in the 8.2 and 8.3 releases. It includes:
  • Performance reliability enhancements for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies
  • Fix for server becoming unresponsive when it receives white space on the ViewClient port. This fix is already available in prior 8.2 and 8.3 releases; and
  • Echo cancellation improvements on Connect servers. These improvements will be available in upcoming 8.2 and 8.3 releases.

2. Allworx System Software 8.2.12.4
Includes:
  • Performance reliability enhancement for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies;
  • Fix for BLF updates for mapped handsets not being sent across multi-site networks; and
  • Minor bug fixes.

3. Allworx System Software 8.3.5.4Includes:
  • Performance reliability enhancement for Allworx 6x and 6x12 CompactFlash (CF) cards and power supplies;
  • Fix for SIP gateway failures after upgrading to 8.3;
  • Fix for BLF updates for mapped handsets not being sent across multi-site networks; and
  • Minor bug fixes.

Note: Any servers running either release 8.3.2.4 or release 8.3.3.6 will be unable to install any software updates using Option 1, Download update from web. To upgrade an affected site, download the appropriate 8.3.5.4 zip file from the Portal Software page to the service PC or contact an authorized Allworx Partner to obtain the file. After unzipping the downloaded file, perform the installation from the server's Update page using Option 2, Upload update from PC. Subsequent to updating from either of the affected releases to Release 8.3.3.7 or higher, updates will again be possible using the "Download update from web" option.

4. Allworx Interact 3.10.14Includes minor bug fixes.


1 Comment

    Archives

    March 2020
    February 2020
    October 2019
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    November 2017
    October 2017
    September 2017
    August 2017

    Categories

    All
    Allworx
    Data Networking
    Hosted Phone Service
    Security
    SIP Telephone Service

Telephone

(800) 383-8001

Email

Sales@TCECompany.com
  • Home
  • About
    • Who We Are
    • Partners
    • Awards
    • References
    • Terms
  • Services
    • Network Data Services >
      • Data Center
      • Network Operations Center
      • Data Network Management
    • Voice Services >
      • Allworx Emergency Services
      • Technical Support >
        • Managed Services
        • Allworx Knowledge Base Articles
      • Call Recording
      • Security
      • SIP Phone Service
      • Total PBX Hosted Telephone Services
      • Plan B Business Continuity
      • Allworx Store
  • Store
    • Allworx >
      • Allworx Telephones
      • Allworx Technical Support
      • Allworx 6x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephone
        • Allworx Technical Support
      • Allworx 48x License Codes >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • T1
        • Allworx Telephones
        • Technical Support
      • Allworx Connect 320/324 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Telephones
        • Technical Support
      • Allworx Connect 731 >
        • Call Center License Code
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-Site
        • Reach
        • User License
        • Allworx Telephones
        • Allworx Technical Support
        • Warranty and Software Upgrades
      • Allworx Connect 530/536 >
        • Call Center License Codes
        • Call Reporting
        • Conference Center
        • Generic SIP
        • Interact
        • Multi-site
        • Reach
        • User License
        • Warranty and Software Upgrade
        • Allworx Telephones
        • Allworx Technical Support
  • Contact
    • Local Dealer
    • 800-383-8001
  • KB Articles
  • Blog
  • Current Client Log-In