CNAM - or Outbound Caller ID Name displays your Company's name on the other persons desk telephone- when you make a telephone call.
The Problem: Why is this important to display your correct company name? Because many people don't answer the phone if they don't recognize the Callers name or telephone number. So, you want to make sure that your name properly displayed.
Often times, we see that the Caller ID Name for a business is either incorrect or not displayed at all.
How it works: when your call is being delivered to your recipient, the recipients telephone company reaches into their Database of names and pulls out the name which they show as being associated with your phone number. And, that name may still be person who used to have your telephone number before you.
If the recipients phone company does not have your correct name, it will display whatever name it finds - right or wrong.
Most phone company's have their own Database of names from which to draw. That's hundreds of Caller ID Name Databases which may or may not have your correct name.
How can you correct this? Contact TCE Company and we can assist you.
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