CNAM - or Outbound Caller ID Name displays your Company's name on the other persons desk telephone- when you make a telephone call.
The Problem: Why is this important to display your correct company name? Because many people don't answer the phone if they don't recognize the Callers name or telephone number. So, you want to make sure that your name properly displayed.
Often times, we see that the Caller ID Name for a business is either incorrect or not displayed at all.
How it works: when your call is being delivered to your recipient, the recipients telephone company reaches into their Database of names and pulls out the name which they show as being associated with your phone number. And, that name may still be person who used to have your telephone number before you.
If the recipients phone company does not have your correct name, it will display whatever name it finds - right or wrong.
Most phone company's have their own Database of names from which to draw. That's hundreds of Caller ID Name Databases which may or may not have your correct name.
How can you correct this? Contact TCE Company and we can assist you.
On October 16, 2017, researchers at the University of Leuven released a report regarding vulnerabilities in wireless networking standards: WPA and WPA2. These are the IT industries primary standards and methods for wireless (WiFI) networking communications.
This vulnerability affects a wide range of devices including those running operating systems from Android, Apple, Linux, OpenBSD and Windows.
“Depending on the network configuration, it is also possible to inject and manipulate data,” the researchers continued. “For example, an attacker might be able to inject ransomware or other malware into websites. The weaknesses are in the Wi-Fi standard itself, and not in individual products or implementations. Therefore, any correct implementation of WPA2 is likely affected.”
This vulnerability cannot be exploited remotely. An attacker would need to be in close proximity to the hardware device and the Access Point.
The resolution consists of the creation of software/firmware updates, by hardware manufacturers, for their wireless equipment.
If you are a TCE Company managed services customer, updating of network equipment is included in your MSP agreement, we are already reviewing your environment, and will be reaching out to schedule updates if necessary.
Allworx Tech Bulletin:
REACH Users: Do not upgrade to iOS 11 on your Apple Device
Apple released new upgradeable software on September 19, 2017, iOS 11.
Despite testing successfully with iOS 11 Beta, we have discovered that the final release of iOS 11 by Apple on September 19 is disrupting the ability of Allworx Reach for iOS to receive calls while the application is in the background.
We recommend that Apple device users avoid installation of iOS 11 while we investigate this problem.
We are working with Apple to resolve this issue as quickly as possible and will notify you when there is resolution.
Android users can continue to use the Allworx REACH application as they always have.
Should you have questions contact us at 1 866 Allworx
Users of Avast-owned security application CCleaner version 5.33 for Windows have been advised to update their software immediately, after researchers discovered criminal hackers had installed a backdoor in the tool. The tainted application allows for download of further malware, be it ransomware or keyloggers, with fears millions are affected. According to Avast's own figures, 2.27 million ran the affected software, though the company said users should not panic.
The malware would send encrypted information about the infected computer - the name of the computer, installed software and running processes - back to the hackers' server. The hackers also used what's known as a domain generation algorithm (DGA); whenever the crooks' server went down, the DGA could create new domains to receive and send stolen data. Use of DGAs shows some sophistication on the part of the attackers.
Moving Forward: Users can download CCleaner 5.34 from Avast’s website if they haven’t already done so. Previous releases are also still available on the company’s website, but the infected version has been removed from the company’s servers. You’ll also want to perform an anti-virus scan on your computer.
The Allworx Interact Professional desktop application enables you to automatically look-up the Sales Force (and other CRMs) client file when your client calls you.
Contact TCE Company and our Engineers will be happy to assist you with in setting up this feature. Call 847-783-0490
Here are some other features of the Allworx Interact Professional application....
Using Allworx Interact Professional means boosting workforce productivity. Interact Professional is the ultimate call control dashboard, combining the ease of a PC-based interface with the high voice quality of the Allworx IP phone. Even better, Allworx Interact Sync integrates Allworx with Microsoft Skype for Business (formerly Lync), Outlook, and
web browsers for a smooth one-click communication flow.